Privacy Policy

Who we are

Our website address is: https://www.productivitymanagementgroup.com.

Privacy policy overview

Who we are and how to contact us

• Website: www.productivitymanagementgroup.com
• Legal entity: PMG Consultants, a proprietorship firm registered in India.​
• Contact for privacy questions and requests:
  • Email: info@pmg-india.com
  • Postal address: C-9/2 FF, Ardee City, Sector-52, Gurgaon, India-122003
  • Phone/WhatsApp: 9205337723

If you are located in the European Economic Area (EEA), the United Kingdom, or other regions with data protection laws, we act as the “data controller” (or “data fiduciary” under India’s DPDP Act) for personal data collected via this website.​

What information we collect

We collect only the information necessary for clearly defined purposes, in line with principles of purpose limitation and data minimization.​

1. Information you provide directly (for example, via “Request a Free Call Back”, contact forms, email, or phone):​

• Name and job title (for example, owner, director, factory manager).
• Company name, industry and location.
• Email address and phone / WhatsApp number.
• Information about your factory, challenges and training needs that you choose to share.
• Any other information you voluntarily provide in messages or during calls.

2. Information collected automatically when you use the website:​

• Device and browser information (IP address, browser type, operating system, device identifiers).
• Usage data (pages visited, time and date of visit, referring websites, clickstream data).
• Approximate location (based on IP address).
  This information is typically collected using cookies and similar technologies (see “Cookies and similar technologies” below).

3. Information from third parties (where permitted by law):​

• Lead information from advertising platforms (for example, Meta/Facebook lead forms) when you consent to share your details with us.
• Analytics and marketing tools (for example, Google Analytics or similar services) that help us understand website usage.
• Payment or invoicing information from banking or payment partners if you become a paying client.

We do not intentionally collect sensitive personal data (such as health information, financial account numbers, or identifiers issued by the government) through this website, and request that you do not submit such information via standard contact forms.​

Why we use your information (purposes and legal bases)

We use your personal information only for specific, legitimate purposes and keep it no longer than necessary for those purposes, as required under GDPR, India’s DPDP Act, and similar laws.​

We may process your information for the following purposes:

• To respond to enquiries and provide requested information
  • To contact you when you submit a “Request a Free Call Back”, contact form, email, or phone enquiry.​
  • Legal basis: your consent (where applicable) and our legitimate interest in responding to business enquiries.
• To provide consulting, training and related services
  • To understand your factory operations, plan workshops (e.g., ILO SCORE, Excellence at Workplace), and deliver agreed services.​
  • Legal basis: performance of a contract or steps taken at your request before entering a contract; legitimate interest in serving our business customers.
• To manage our relationship with you
  • To send administrative messages, booking confirmations, pre- and post-workshop materials, invoices, and project updates.​
  • Legal basis: performance of a contract; legitimate interest in maintaining business relationships.
• To send marketing communications (where permitted)
  • To inform you about relevant workshops, guides, events or services related to factory productivity, leadership and workplace excellence.​
  • Legal basis: your consent where required (e.g., for email/SMS marketing under GDPR and DPDP) or our legitimate interest in promoting similar services to existing business contacts, subject to your right to opt out at any time.​
• To improve our website, services and customer experience
  • To understand how visitors use our website and content (e.g., on sustainable operations, Lean, TQM, ISO frameworks) and to improve usability and performance.​
  • Legal basis: our legitimate interest in analyzing and improving our services, subject to applicable cookie and consent rules.​
• To comply with legal obligations and protect our rights
  • To meet legal, tax, and regulatory requirements, respond to lawful requests, and protect the security and integrity of our systems and users.​
  • Legal basis: compliance with legal obligations; legitimate interest in protecting our business and preventing fraud or misuse.

If we need to use your personal information for a new purpose that is not compatible with the original one, we will inform you and, where required, obtain your consent.​

International transfers of personal data

Our main operations are in India, but we may work with clients, tools and service providers located in other countries, including within and outside the European Economic Area.

Where data protection laws require it, we will ensure appropriate safeguards for international transfers (such as standard contractual clauses or equivalent measures) and will only transfer personal data when there is an adequate legal basis.​

How we share your information

We do not sell your personal information.​
We may share personal information with:

• Service providers and business partners
  • IT, hosting, CRM and email providers.
  • Analytics, advertising, and communication tools that help us operate the website, run campaigns, and manage leads (for example, platforms integrated with WhatsApp or email marketing tools).​
  • Trainers and consultants who work with us to deliver workshops and advisory services, under appropriate confidentiality and data protection obligations.
• Professional advisers
  • Accountants, auditors, legal advisors and insurers where necessary for our legitimate business needs and compliance obligations.​
• Authorities and third parties
  • Where required by law, regulation, court order, or to protect our rights, safety, or the rights and safety of others.​

In all cases, we require third parties who process personal data on our behalf to use it only for the agreed purposes and to implement appropriate security measures.​

How long we keep your information

We retain personal information only for as long as necessary for the purposes described in this policy or as required by law, whichever is longer.​
Retention periods may vary, for example:

• Website enquiry and marketing data: typically retained while there is an active relationship and for a reasonable period afterward to manage follow-up, unless you request deletion earlier, subject to legal limits.​
• Client and contract data: retained for the duration of the contract and for the period required by applicable tax, accounting, and regulatory obligations.​

When data is no longer needed, we will delete or irreversibly anonymize it in a secure manner.​

Your rights

Depending on where you live, you may have some or all of the following rights under data protection laws such as GDPR (EU/UK), India’s DPDP Act, and comparable laws:​

• Right to access: to request confirmation of whether we process your personal data and obtain a copy.
• Right to correction/rectification: to request that inaccurate or incomplete data be corrected.
• Right to deletion/erasure: to request that your personal data be deleted, subject to legal retention obligations.
• Right to restriction: to request that we limit processing of your data in certain circumstances.
• Right to object: to object to processing based on legitimate interests and to direct marketing at any time.
• Right to data portability: to receive certain personal data in a structured, commonly used, machine-readable format, where applicable.
• Right to withdraw consent: where processing is based on consent, you can withdraw it at any time without affecting prior lawful processing.
• Rights related to automated decision-making: we currently do not use automated decision-making or profiling that produces legal or similarly significant effects about you via this website.​

To exercise these rights, please contact us using the details in the “Who we are and how to contact us” section.​
You may also have the right to lodge a complaint with your local data protection authority or regulator if you believe your rights have been violated.​

Children’s privacy

Our website and services are intended for adult professionals, such as business owners, directors and managers of factories and organizations.​
We do not knowingly collect personal data from children under the age defined by local law (for example, under 18 in India’s DPDP Act and under 16 in many GDPR jurisdictions); if you believe a child has provided us with personal data, please contact us so that we can delete it promptly, unless we are legally required to retain it.​

Cookies and similar technologies

We use cookies and similar technologies to operate the website, understand how it is used and support marketing and analytics, in line with applicable laws on cookies and online tracking.​

Cookies may be:

• Strictly necessary cookies: required for basic site functionality and security.
• Analytics/performance cookies: help us understand how visitors use the site and improve content and usability.
• Functional cookies: remember your preferences.
• Advertising/marketing cookies: used to deliver more relevant ads and measure campaign performance, where such tools are implemented.

Where required by law (for example, under GDPR or ePrivacy rules in the EU/UK), we will request your consent before placing non-essential cookies and will allow you to change or withdraw your consent at any time via a cookie banner or settings tool.​

You can also control cookies through your browser settings; however, disabling some cookies may affect how the site functions.​

Security of your information

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration or destruction, taking into account industry practices and standards such as ISO 27001 principles.​
Measures may include access controls, encryption or pseudonymization where appropriate, secure storage, logging and monitoring, staff awareness, and contractual safeguards with service providers.​

No method of transmission or storage is completely secure, but we continuously work to maintain and improve our security posture in line with evolving risks and regulations.​

Links to other websites

Our website may contain links to third-party websites (for example, case studies, standards bodies, partner organizations or social media platforms).​
We are not responsible for the privacy practices or content of those websites, and encourage you to review their privacy policies separately.​

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.​
When we update it, we will revise the “last updated” date below and, where required by law, notify you or seek your consent to material changes.​

Last updated: 26 November 2025