What is it?
- Quality function deployment is a tool for understanding the need & expectation of customer and fulfilling them
- QFD maps customer’s voice to actionable points
Who is it for?
- Those organizations who aim for highest customer satisfaction
- Organization’s looking for alignment of activities & processes by mapping customer needs
What will you get?
- Proactive planning, to deliver quality to customer
- Higher Quality
- Higher Productivity
How to Achieve it?
- Engage PMG
- Diagnostic Assessment of current practices w.r.t. best practices
- Split the workplace into zones
- Form a cross-functional team (CFT)
- Data Collection
- Analysis of Data
- Brainstorm the strategy
- Assess Risks of the strategy
- Draw Improvement Action Plans
- Implement action plan on ground
- Compare results and reporting.
Why Choose PMG?
- Multi-location presence
- Sharing of best practices in the industry
- Strategise for effectiveness
- On Time completion of assignments
- You engage, High end experts at the most economic cost. We charge and deliver results.
- Highly engaging training sessions
- Practical Implementation
- Organization gets, in depth learning but just not an understanding
- Very High level of Customer Satisfaction
Key Success Factor
- Top management commitment
- Complete requirements of the customer
- Training of people
- Eye for details