Operational Excellence or Business Excellence

What is Operational Excellence?


“Operational Excellence is, outstanding practices in managing the organisation and achieving results, all based on a set of fundamental concepts”, these being:


  • Culture of mutual respect and humility
  • Leadership and constancy of purpose
  • Facts based decision making
  • People development and involvement
  • Continuous learning, innovation and improvement
  • Partnership development
  • Customer focus
  • Results orientation
  • Public responsibility


These practices have developed into models for how a world-class organisations should operate.


Who is operational excellence or business excellence meant for?


  • Public and Private Organizations
  • Profit and Non-profit Organizations
  • Small, Medium and Large scale Organizations


Operational Excellence is vital and can be applied to any kind of organization irrespective of their product or services.


What will you get by adopting operational excellence or business excellence methodology?


  • Better understanding of your business
  • Improved accountability and transparency in work
  • Disciplined working system
  • Better throughput rate
  • Workforce aligned toward organizational goals
  • Healthy work culture
  • Improved decision making
  • Problem-solving skills
  • Established common viewpoint
  • Cost reduction
  • Inventory minimization
  • Smooth flow of operations
  • Enhanced efficiency and effectiveness
  • Improved customer satisfaction
  • Strong internal business processes
  • Motivated employees
  • Better and safe work environment


How to Achieve Operational Excellence or Business Excellence?


  •  Engage PMG
  •  Diagnostic Assessment of current practices w.r.t. best practices
  •  Form a cross-functional team (CFT)
  •  Data Collection
  •  implementation of various tools and techniques
  •  Analysis of Data
  •  Implementation of business excellence models
  •  Brainstorm the strategy
  •  Assess Risks of the strategy
  •  Draw Improvement Action Plans
  •  Capacity Building of people & process in manufacturing
  •  Train, train and train your workforce
  •  Standardize the process and working systems
  •  Periodic reviews of performance and continual improvement
  •  Consolidated overall performance of the organization


Why Choose PMG for Operational Excellence and Business Excellence?


  • Multi-location presence
  • Sharing of best practices of the industry
  • Strategise for effectiveness
  • On Time completion of assignments
  • You engage, High end experts at the most economic cost. We charge and deliver results.
  • Highly engaging training sessions
  • Practical Implementation
  • Organization gets, in depth learning and not just an understanding
  • Very High level of Customer Satisfaction


Key Success Factor for Operational Excellence or Business Excellence


  • Management Commitment and Leadership
  • Good organization culture
  • Ownership
  • Enterprise alignment toward goals
  • Continuous and Sustainable improvements
  • Teamwork
  • Benchmarking
  • Improvement of value
  • Employee participation
  • Comprehensive training programme
  • Allocation of resources
  • Smart decision making
  • Data availability
  • Customer focus