ISO/IEC 20000 (IT SERVICE)

What is it?

 

  • ISO 20000 is a management system standard for IT service providers. It aims at improving the service quality of IT service providers

 

Who is it for?

 

  • IT service providers

 

What will you get?

 

  • Drives consistency through the market place
  • Uses a broad base of Service Management experience to ensure that you have implemented Service Management correctly
  • A formal seal of approval that the IT Department (Service Provider) can use to show its sponsors
  • Help you build a resilient IT service management system that not only adapts to fast-changing technologies but ensures you align to business objectives to deliver results.
  • Provides assurance to clients that their service requirements will be fulfilled;
  • Enforces a measurable level of effectiveness and a culture of continual improvement by enabling service providers to monitor, measure and review their service management processes and services;

 

  How to Achieve it?

 

  •  Engage PMG
  •  Diagnostic Assessment of current practices w.r.t. ISO/IEC 20000 requirements
  •  Form a cross-functional team (CFT) for ISO implementation
  •  Awareness Training of CFT
  •  Engage CFT into documentation
  •  Risk Assessment
  •  Simultaneous Implementation
  •  Data Collection
  •  Analysis of Data
  •  Draw Improvement Action Plans
  •  Internal Capacity Building of people & processes
  •  Internal Auditor Training
  •  Internal Auditing
  •  Review of performance, ISO/IEC 20000 implementation by management
  •  Invite Certification Body for ISO/IEC 20000 Certification

 

  Why Choose PMG?

 

  •   Multi-location presence
  •  Sharing of best practices in the industry
  •  Strategise for effectiveness
  •  On Time completion of assignments
  •  You engage, High end experts at the most economic cost. We charge and deliver results.
  •  Highly engaging training sessions
  •  Practical Implementation
  •  Organization gets, in depth learning but just not an understanding
  •  Very High level of Customer Satisfaction

 

  Key Success Factor

 

 

  •  Leadership Involvement & their commitment
  •  Engagement of People at all levels in evolution & implementation of ISO 20000 systems
  •  Raised awareness of individual’s roles & responsibility in achieving their objectives and impact of not achieving the same
  •  Simple, easy to use, documentation
  •  Incident and problem management
  •  Relationship management
  •  Comprehensive Risk assessment
  •  Strategic Data Collection & Information Sharing
  •  Extensive Internal Auditing
  •  Systematic Problem Solving
  •  Effective Management Review
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