ISO FAQ

What is ISO?

isoISO is an independent, non-governmental international organization with a membership of 164 national standards bodies.

Through its members, it brings together experts to share knowledge and develop voluntary, consensus-based, market relevant International Standards that support innovation and provide solutions to global challenges.

What are the benefits of ISO?

Before answering this question we would like to enlighten you in regards to why ISO was created?

isoThe answer to this question is another question and that is “What is the best way of doing this”. When this question was born in the minds of everyone way back in 1946, then the delegates from 25 countries met at the institute of Civil Engineers at London to find the answer and from that day there has been continuous improvement in the standards and today there are 21515 standards which touch almost every aspect of our daily lives from soil to water, from food to environment and even toys!!

If the organizations follow the ISO then they assuredly without any external efforts improve all the way their management and processes

What are the benefits of ISO 9001?

isoThe ISO 9001 is the quality management system standard which offers a wide range of welfares to the organizations following it. Some of these welfares include:

  • Enhanced customer satisfaction and improved customer loyalty leading to repeat business
  • Increased revenue and market share obtained through flexible and fast responses to market opportunities
  • Integration and alignment of internal processes which will lead to increased productivity and results
  • Enhanced business performance and better cost management
  • Providing confidence to interested parties as to the consistency, effectiveness and efficiency of the organisation
  • Increased credibility and competitiveness in the market
  • Consistency in the delivery of your product or service
  • Lower costs and shorter cycle times through effective use of resources
  • Improved communication, planning and administration processes
What are the benefits of ISO 14001?

isoThe ISO 14001 is the environmental management system standard which offers a wide range of welfares to the organizations following it. Some of these welfares include:

  • Identification of cost savings with greater emphasis on resource, waste and energy management
  • Developing the corporate image and credibility
  • Quantification, monitoring and controlling the impact of operations on the environment, now and in the future
  • Ensuring legislative awareness and compliance
  • Improving environmental performance of supply chain
  • Protecting the company, assets, shareholders and directors
  • Potentially decreasing public liability insurance costs for your organisation
  • Growing the access to business partners and potential customers
What is accreditation?

isoIf we go by the meaning of dictionary, it says

“The action or process of officially recognizing someone as having a particular status or being qualified to perform a particular activity.”

As for accreditation in terms of certification is concerned, this official recognition of that someone that is accreditation bodies is done by ISO and the accreditation bodies thus approve certification bodies for certification if the organizations fulfil the requirements laid out by ISO.

What are the steps of ISO certification?

isoThe Certification process shall consist of the following key stages:

  • Make the Right Choice for the standard
  • Reviewing the Standard
  • Communicating the Goal
  • Establish Training Requirements
  • Using PMG
  • Selecting a Certification Body
  • Developing a Management System
  • Application Review & Contract Review
  • Initial Certification Audit: Stage-1 & Stage 2 Audit),
  • Certification Decision
  • Continual assessment (surveillance audit),
  • Renewal Audit
  • Suspending, Withdrawing, Extending or reducing scope of certification
Why should a consultant be required for implementation of ISO?

isoA simple answer is that a consultant is not required to implement ISO standards. In fact, many companies achieved the implementation ISO standards on their own, by appointing key employees to the task. The ramification, however, of trying to implement a system on your own can be a set back to your business if resources are stretched too thin and can quickly outweigh any money saved by not hiring a consultant.

What are the various value additions that PMG could bring while ISO implementation?

isoThe value additions that PMG does while implementation of ISO in an organization are:

  • User friendly & productive documentation
  • Timely completion of assignments
  • Clear & concise understanding of subject
  • Cost-effective services
  • Driving passion & commitment in the organization for compliance & results
  • Seasoned handling of problems
  • Tailored system solutions to suit client needs & expectations

Wisdom of several years of experience of subject experts

What records are required by the standard?

isoThe standard specifically requires records for the following items:

  • Management reviews
  • Education, training, skills and experience
  • Evidence that processes and product or service meet requirements
  • Review of customer requirements and any related actions
  • Design and development including: inputs, reviews, verification, validation and changes
  • Results of supplier evaluations
  • Traceability where it is an industry requirement
  • Notification to customer of damaged or lost property
  • Calibration
  • Internal audit
  • Product testing results
  • Corrective action
  • Preventive action
  • Records you need to provide evidence of following your processes.
How many procedures are we required to write?

isoThe standard specifically requires six procedures:

  • Control of Documents
  • Control of Records
  • Internal Audits
  • Control of Nonconforming Prod cut
  • Corrective Action
  • Preventive Action
Are process flow charts required?

isoFlow charts are not specifically required, but more than likely expected by your registrar. The standard requires that you identify your processes and determine the sequence and interaction of the processes. This is most easily accomplished by preparing flow charts of your product realization processes

How much will this cost?

isoThere are costs to implement, cost related to the Registrar and costs to maintain. In terms of costs to implement, if you choose a full do-it-yourself approach, the only real costs will be in the time for resources dedicated to the implementation process and in time spent writing documents and training your staff.

How I can get certified my company?

isoThe processes that you’ll put in place would have the same intent as a much larger company; it’s just that the implementation will be simpler. We work with organizations to assist them in balancing the appropriate level of documentation with what’s necessary to meet requirements.

What are the benefits of ISO certification?

isoBenefit of opening up market opportunities where ISO 9001 certification is a requirement, the biggest benefits stem from having a structure to improve your processes. Because the standard is really based on best practices for organizations, it provides management with the tools to objectively decide where things are working well, and where to best apply resources to make things run more smoothly.

What does ISO stand for?

isoThe International Organization for Standardization decided not to use an acronym for their organization, because it would be different in different languages. Instead, they used the word “ISO,” which is derived from the Greek word “isos” meaning “equal.” The standards act as an equalizer for companies doing business across global boundaries.

Difference between ISO 9000, ISO 9001, ISO 9002, ISO 9003, and ISO 9004?

isoISO 9000 indicates the overall series of the Quality Management System standards. ISO 9001 is the number of the actual standard to which a company achieves certification. Both terms are often used synonymously to refer to the certification. The year of the current revision of the standard appears in the title, such as ISO 9001.

What is ISO 9001?

isoISO 9001 is a voluntary Quality Management System standard that helps organizations ensure they are meeting customer requirements. Note that the key word in the title is “Management.” The intent of the 9001 standard is to implement systems that Management can use to better run the business.